Returns Policy

Last updated: June 1, 2026

1. Return Window

Customers may request a return within 30 days of the delivery date. Items must be in their original condition, unused, and in original packaging where applicable.

2. Eligible Returns

The following situations qualify for a return or refund:

• Item arrived damaged or defective
• Item received does not match the description or listing
• Item was not delivered within the expected timeframe
• Wrong item was shipped

3. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, opened, or altered
• Items returned after the 30-day window without prior authorization
• Items damaged due to customer mishandling

4. How to Initiate a Return

To initiate a return, please contact us within the return window:

• Email: contact@gavagroup.shop
• WhatsApp: +1 (786) 473-3947

Please include your order number, reason for return, and photos if the item is damaged. We will respond within 1–2 business days with instructions.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to the original payment method.

6. Shipping Costs for Returns

If the return is due to our error (damaged, wrong, or defective item), we will cover return shipping costs. If the return is for any other reason, the customer is responsible for return shipping.

7. Marketplace Orders

For orders placed through third-party marketplaces, returns and refunds are also subject to that platform's policies. We are committed to full compliance with all marketplace return requirements.

8. Contact Us

For any questions regarding our Returns Policy, contact us at:

• Email: contact@gavagroup.shop
• Phone: +1 (786) 473-3947
• Address: Miami Springs, Florida, USA